Get to an online demo with an important customer and spend the first 20 minutes downloading WebEx. Realize that the customer is frustrated and doesn’t have the sufficient time to discuss your product. He tells you that it will be best to reschedule, but doesn’t give you a definite time. “Give me a call next week and we’ll set something up.” Right, the first meeting took 3 months to setup. Hang up the phone, and cry.