I had a webinar from a company. I was asked to join this meeting. No agenda was provided. They started the presentation with how their product was architected. At the 20 minute mark, I asked them: “What does the product do?” They tried to answer. I said, “well, that’s not what I need. I need X. I thought you guys did X.” Salesguy: “well, we do, but my group doesn’t.” Click.